In 2013, the BBB received more than 9,000 complaints against U.S. moving companies.
The BBB has joined with the American Moving and Storage Association to come up with tips on how to avoid scams and have a safe and secure move. They include:
Research the company thoroughly:
- All interstate movers must be licensed by the Federal Motor Carrier Safety Administration.
- Know whether you are dealing directly with a mover or with a broker who will refer your job to a mover you may not know.
- Get at least three written in-home estimates.
- Know that not all price quotes online or over the phone are legitimate or binding. Beware of low-ball estimates that seem unrealistic as these may end up costing more in the end.
- Interstate movers must give you two booklets detailing your rights.
- If a company threatens to hold your belongings "hostage" get the help of the BBB or local law enforcement.
- Consider getting full value protection so lost or damaged items will be replaced or repaired.